Making a hire can be a hit-or-miss affair. A promising candidate can turn out to be a disaster, leaving frustrated colleagues and tattered client relationships in his wake. Sooner than anyone planned, the new hire and the organization part ways, with recrimination and regret on both sides.
To increase their chances of making good hiring decisions, many companies subject candidates to an extended battery of interviews. But according to Adele B. Lynn, author of The EQ Interview: Finding Employees with High Emotional Intelligence (Amacom, 2008), conducting more interviews is not really the answer. What's needed are better interviews--interviews that take a measure of candidates' emotional intelligence.
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